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A place where best friends work.

At HSCC we're proud of our dynamic work environment and our dedicated and hard-working staff who bring great passion for animal welfare and compassion for the human companions to their daily work. Our population of animal residents changes almost every day; we're constantly seeing animals off as they head on to new homes and welcoming visitors who come our way for a variety of reasons. With an average of about 100 animals in our building on any given day, there's never a shortage of work to be done. Our workplace culture and philosophy are all about the team. You won't find any lone rangers or solo flyers here - we get our work done together, support one another, and fill the gaps when the gaps need filling. And we're here because we care - about animals, about our customers, about our communities, and about each other. We work together, share lunch together on most days, and, when time permits, play together too.

Our staffing needs change from time to time so, even if there are no positions open at the moment, please check back often.

Part Time Customer Care Staff

Part-time, 4 days a week (includes Saturdays),  Non-exempt

Reports To:   Customer Care Manager

Position Summary

 The Customer Care Staff is responsible for providing an excellent customer experience; assisting customers with the intake process, greeting and working with prospective adopters through the matchmaking process which includes conveying information about animal care and completing all required forms, correctly enter data into HSCC’s animal database (PetPoint) and conducting post-adoption follow-up calls. This position also requires animal husbandry skills, such as cleaning, feeding, handling and enrichment. The Customer Care Staff will work directly with and report to the Customer Care Manager, and assist with tasks as requested. The position requires mature customer service skills and attention to detail. We are looking for someone with compassion for animals and human beings, and a commitment to the mission, values, and goals of HSCC.    

Essential CUSTOMER CARE Functions

    • Providing quality customer service while actively promoting HSCC’s mission, services, program, and events, adhering to HSCC policies and guidelines, and providing a non-judgmental, positive atmosphere for visitors and callers
    • Greeting all shelter visitors in a friendly, courteous, and helpful manner, ensuring proper sign-in and providing interested parties with the pertinent information related to their visit
    • Working with potential adopters to find an animal that meets their interests and lifestyles, introducing animals to visitors safely and effectively communicating the animal’s medical and behavioral history and needs
    • Returning and answering phone calls and emails related to shelter programs and services
    • Scheduling, confirming and conducting intake and adoption appointments in a comprehensive, educational and supportive manner
    • Educating visitors and callers about animal care issues
    • Accurately and thoroughly completing all database entries, animal and person records, adoption paperwork, and other related forms
    • Completing adoption follow-up calls
    • Accepting donations and providing receipts to in-kind and cash donors
    • Greeting, assisting, and training volunteers as needed
    • Safely and comfortably handling a variety of domestic animals
    • Other duties as assigned

Knowledge, Skills & Abilities

    • Customer service experience is required; mature, friendly, polite, professional and helpful personality essential
    • Compassion for animals and human beings, and commitment to the mission, values, and goals of HSCC
    • Adept and flexible multi-tasking abilities as well as excellent attention to detail
    • Comfortable receiving direction and guidance
    • Ability to work well under pressure and in intense and emotional situations on a daily basis
    • Excellent written, computer, and verbal communication skills
    • Integrity and honesty in dealing with all facets of position
    • Willingness and ability to do moderate to heavy physical labor in relation to cleaning our facility and handling animals
    • Weekend and holiday work is required
    • Willingness to: work as a team member, pitch in as needed, and have fun
    • Previous animal care experience is a plus
     
    If you are interested in this position, please email  a cover letter and resume to our CO-President & CEO, Jen cypress

Shelter Veterinarian of Record

Contract position 4-6 hours per week

Reports To:   President & CEO

Position Summary

The Veterinarian of Record is primarily responsible for collaborating with the Medical Care Manager to meet the health care needs of HSCC’s dogs, cats and small animals. This is a 4-6 hour per week contracted position that requires one morning per week of on-site consultation in addition to being available to answer questions by email/phone on an as needed basis. The Vet of Record is comfortable working with the Medical Care Manager to maximize the use of clinic resources while ensuring animal resident health at minimum cost. The Vet of Record provides medical care as well as humane care and treatment to all animals in accordance with the policies and procedures established by HSCC and the laws of the State of Vermont.

Essential Functions/ components:

  • Participate in and collaborate with the Medical Care Manager to provide consultation and oversight of the medical care of individual animals in the facility.
  • Participate in the following: weekly rounds, developing treatment plans, assessing and managing long term care as well as euthanasia decisions.
  • Assist in implementing established medical processes and protocols.
  • Administer rabies vaccines to HSCC’s animals on a weekly basis.
  • Perform euthanasia as needed.
  • Emphasis on consideration of cost conscious care.
  • Comfortable working with cats, dogs, and small animals such as rabbits, ferrets, rats, guinea pigs, etc.
  • Collaborate with the management team.
  • Possible exposure to fractious or aggressive animals, zoonotic or other diseases.
  • Available after hours or on/call work.

Requirements:

  • Doctor of Veterinary Medicine degree from an accredited college or university. Have 3-5 years of professional veterinary medical experience. Ideally shelter medicine experience.
  • Possession of or ability to obtain and maintain a current license to practice veterinary medicine in the State of Vermont
  • Must be qualified and eligible to obtain and maintain DEA License & provide proof of Professional Liability Insurance.
  • Previous experience and understanding of Shelter Medicine including but not limited to:   
        - Cleaning and isolation protocols
        - “Herd medicine” mentality
        - Understanding of current pediatric spay/neuter practices
        - Interest in animal welfare and population control
If you are interested in this position, PLEASE EMAIL A COVER LETTER AND RESUME TO OUR PRESIDENT & CEO, NANCY CATHCART

Medical Assistant  (Unpaid Internship)  

Reports To:   Medical Care Manager

Position Summary

The Medical Assistant will serve as support to the Medical Care Manager in meeting the health care needs of HSCC’s animals (cats, dogs and small animals), and will learn skills essential for pursuing a career in animal care or veterinary medicine. The internship will involve daily animal care and cleaning, animal handling and restraint, administering vaccines and treatments, helping to draw blood, giving medication, providing transportation to and from local veterinary hospitals, data entry, and communicating effectively with the staff on individual animals’ health care issues and concerns.  Proper training and protective equipment will be supplied. Interns will be required to handle potential fractious animals for examination and procedures, handle cleaning chemicals such as bleach on a regular basis, and lift up to 50 lbs. Special projects required for college credit can be accommodated.

Essential Functions

  • Assist with restraint and examination of animals upon intake to evaluate overall health status
  • Perform safe, humane handling of all animals making every effort to minimize stress
  • Administer vaccines and oral medications daily
  • Assist with medical procedures/tests such as blood draws, urine collection, fecal testing, etc.
  • Accurately maintain and organize animal medical files and assist with computer data entry
  • Perform routine tasks such as feeding and cleaning/disinfecting animal cages and supplies
  • Assist with med room inventory and filling medications
  • Assist with scheduling and transportation for spay/neuter, veterinary, and grooming appointments
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Desire to learn about companion animal health, veterinary medicine, and proper animal handling skills
  • Interest in animal sheltering and animal welfare
  • Experience in a veterinary hospital or animal welfare organization, and/or coursework in a related field of study
  • Excellent time management skills with the ability to multi-task
  • Ability to take direction, follow protocols, and communicate (written & verbal) effectively
  • Upbeat, friendly, and outgoing personality with a commitment to superior animal care
  • Ability to work well under pressure and in intense and emotional situations on a daily basis
  • Willingness to: work as a team member, pitch in as needed, and have fun
  • Ability to commit to 10 hours/week minimum, and be on-time and reliable
 If you are interested in this position, please email our Medical Care Manager, Heather Klaff