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A place where best friends work.

At HSCC we're proud of our dynamic work environment and our dedicated and hard-working staff who bring great passion for animal welfare and compassion for the human companions to their daily work. Our population of animal residents changes almost every day; we're constantly seeing animals off as they head on to new homes and welcoming visitors who come our way for a variety of reasons. With an average of about 100 animals in our building on any given day, there's never a shortage of work to be done! Our workplace culture and philosophy are all about the team. You won't find any lone rangers or solo flyers here - we get our work done together, support one another, and fill the gaps when the gaps need filling. And we're here because we care - about animals, about our customers, about our communities, and about each other. We work together, share lunch together on most days, and, when time permits, play together too.

Our staffing needs change from time to time so, even if there are no positions open at the moment, please check back often.

 

Animal & Customer Care (fULL-tIME; nON-eXEMPT)

HSCC’s Animal & Customer Care staff (ACC) are responsible for two distinct but related sets of tasks: the daily care and cleaning of animals and their enclosures and providing an excellent customer experience. On average, there are 100 animals to care for each day, each having arrived under different, and often stressful, circumstances. HSCC strives to provide a healthy, comfortable space, which will allow cats, dogs and small animals to adjust to their new environment. Staff are expected to perform daily duties in accordance with set protocols to keep themselves, the animals, fellow staff members, visitors, and volunteers safe. We are looking for someone with compassion for animals and people, and a commitment to the mission, values, and goals of HSCC. This position requires mature customer service skills and attention to detail.

Essential ANIMAL CARE Functions

  • Safely and comfortably handling a variety of domestic animals
  • Cleaning and disinfecting animal rooms, cages, supplies (working with disinfectant, bleach, and other cleaners)
  • Feeding and administering medications to animals
  • Sorting and folding laundry, as well as operating commercial washers and dryers
  • Sweeping, mopping, and vacuuming throughout facility
  • Spending time with animals to provide comfort and help ease stress; provide behavioral feedback to the management team
  • Learning and taking direction from contracted dog trainer, implement learned skills in the daily care and management of dogs
  • Cleaning and maintaining dog play yards outside
  • Performing animal intakes, entering records into PetPoint database and providing support to members of the public who are relinquishing animals
  • Other responsibilities as directed

 Essential CUSTOMER CARE Functions

  • Greeting all shelter visitors in a friendly, courteous, and helpful manner, ensuring proper sign-in and providing interested parties with the pertinent information related to their visit
  • Working with potential adopters to find a pet that is right for them, introducing animals to visitors safely and effectively communicating what we know about the animal’s medical and behavioral history and needs
  • Ensuring facility cleanliness and appearance for visitors
  • Returning and answering phone calls and emails related to shelter programs and services
  • Scheduling and confirming intake appointments; conducting adoption appointments in a comprehensive, educational and supportive manner
  • Educating visitors and callers about animal care issues
  • Accurately processing and documenting donations, fees, and sales
  • Assist and direct volunteers, as needed
  • Maintain supply of adoption-related materials and other public resources
  • Assist with adoption promotions, special events and marketing materials
  • Other duties as assigned

 Knowledge, Skills & Abilities

  • Polite, professional and helpful personality is essential
  • Adept and flexible multi-tasking abilities as well as excellent attention to detail
  • Comfortable receiving direction and guidance
  • Mature, friendly, and outgoing personality and a commitment to superior animal care
  • Ability to work well under pressure and in intense and emotional situations on a daily basis
  • Excellent written, computer, and verbal communication skills
  • Interest in animals and commitment to animal welfare
  • Integrity and honesty in dealing with all facets of position
  • Willingness and ability to do moderate to heavy physical labor in relation to cleaning our facility and handling animals
  • Ability to bend, twist, and lift at least 50 lbs. repeatedly throughout the course of a day
  • Weekend and holiday work is required
  • Willingness to work as a team member, pitch in as needed, and have fun!

 Required Education and Experience:

  • High School Diploma (required), Associate’s Degree (preferred)
  • 1-2 years customer service experience
QUALIFIED APPLICANTS SHOULD SEND A LETTER OF INTEREST AND RESUME TO TrianaK@HSCCVT.ORG 

 

Animal Care Manager (Full-time; Exempt)

The Animal Care Manager (ACM) is responsible for the overall management of HSCC’s animal population (cats, dogs and small animals such as rabbits, ferrets and rodents). The main purpose is to oversee humane daily care and ensure efficient movement through the shelter system from intake to adoption. The ACM, with support from the Shelter Director, is charged with big picture thinking and provides leadership, supervision and training to the animal care staff to ensure sheltering standards are current and animal welfare best practices are applied. The ACM works directly with members of the Operations Management Team to determine appropriate and responsible plans for animals within HSCC’s care. This position also manages animal transport and foster care.

ESSENTIAL ADMINISTRATIVE FUNCTIONS

  • Manage the hiring, evaluation, and dismissal of animal care staff; address and resolve personnel disputes, requesting support from the Shelter Director as needed
  • Manage and train animal care staff and volunteers, animal care assistant, and contracted dog trainer under the guidance of the Shelter Director
  • Assist in the development and implementation of operational and organizational policies
  • Convene with members of the Operations Management Team to address daily, short term, and long term needs of the animals and the shelter
  • Assist with development/management of annual budget in relation to animal care revenue and expenses
  • Input accurate data into PetPoint (person and animal data, memos, find solutions to errors)
  • Maintain inventory and place orders for shelter and animal supplies
  • Manage shelter expenses relating to animal care, code accurately and submit for billing
  • Other responsibilities as directed

 ESSENTIAL OPERATIONAL FUNCTIONS

  • Ensure proper animal care protocols are implemented and regularly updated, including animal diets, cleaning protocols, behavioral enrichment and training
  • Maintain and monitor overall wellness of the animal population by regular observation and interaction, and through solicitation of feedback from staff and volunteers
  • Under the direction of the Shelter Director, and in collaboration with the Medical Care Manager, conduct daily rounds and discussion to create strategic plans for individual animal cases
  • Ensure animals are moved through the shelter program promptly and efficiently, record-keeping is up-to-date and accurate, behavioral and/or medical concerns are addressed with the Operations Management Team, and a good quality of life is maintained for all animals on a consistent basis
  • Manage kennel and cage space and ensure appropriate room is available/ready for incoming animals
  • Assess adoption readiness; responsible for prep, file work, and necessary steps to make animals available in a timely manner
  • Organize and oversee shelter transport program; develop and maintain partner relationships
  • Manage foster care program by identifying animals in need of foster, communicating with fosters, prepping paperwork and supplies, etc.
  • Coordinate the Good Neighbor and Spay the Mom programs
  • Coordinate Animal Control and town surrender intake requests
  • Assist Humane Investigator and local law enforcement on animal cruelty and neglect cases, as needed
  • Provide animal care and behavior information and advice to members of the public, conduct dog introductions and behavior consults
  • Assign daily cleaning responsibilities, tasks, and animal enrichment
  • Open, close and secure the facility at end of shift, following security protocols
  • Assist with medical check-in, restraint of animals, routine animal care and cleaning, as needed
  • Perform humane euthanasia, as needed
  • Assist in the lobby, process intakes, as needed
  • Other responsibilities as directed

KNOWLEDGE, SKILLS, & ABILITIES

  • Excellent oral and written communication skills
  • Advanced computer and phone literacy
  • Exceptional attention to detail and organizational skills with the ability to multi-task competing priorities
  • Friendly, upbeat & outgoing personality with a commitment to superior animal care & customer service
  • Ability to work well under pressure in emotionally charged situations and handle confrontation politely and professionally while working to find a solution
  • Ability to positively interact with colleagues and community members from widely varied backgrounds with integrity and honesty while always maintaining confidentiality
  • Compassion for animals and people, and commitment to the mission, values, and goals of HSCC
  • Willingness and ability to do moderate to heavy physical labor in relation to cleaning our facility and handling animals; ability to bend, twist, and lift at least 50 lbs. repeatedly throughout the course of a day
  • Must have a valid driver’s license and willing to transport animals, as needed
  • Ability to obtain Vermont Euthanasia Technician Certification
  • Evening, weekend and holiday work required
  • Willingness to work as a team member, pitch in as needed & have fun

 Required Education:

  • Associate’s Degree (required); Bachelor’s Degree (preferred) or equivalent work experience

 Required Experience:

  • Seasoned supervisory and management experience with a demonstrated ability to direct, lead, problem solve and offer support
  • 3 years hands-on animal sheltering experience
  • Knowledge and experience in animal behavior, training, handling and husbandry in a shelter setting
 QUALIFIED Applicants should send a letter of interest and resume to  CINDYD@HSCCVT.ORG by March 8th.

 

MEDICAL ASSISTANT  (UNPAID INTERNSHIP)  

The Medical Assistant will serve as support to the Medical Care Manager in meeting the health care needs of HSCC’s animals (cats, dogs and small animals), and will learn skills essential for pursuing a career in animal care or veterinary medicine. The internship will involve daily animal care and cleaning, animal handling and restraint, administering vaccines and treatments, helping to draw blood, giving medication, providing transportation to and from local veterinary hospitals, data entry, and communicating effectively with the staff on individual animals’ health care issues and concerns.  Proper training and protective equipment will be supplied. Interns will be required to handle potential fractious animals for examination and procedures, handle cleaning chemicals such as bleach on a regular basis, and lift up to 50 lbs. Special projects required for college credit can be accommodated.

Essential Functions

  • Assist with restraint and examination of animals upon intake to evaluate overall health status
  • Perform safe, humane handling of all animals making every effort to minimize stress
  • Administer vaccines and oral medications daily
  • Assist with medical procedures/tests such as blood draws, urine collection, fecal testing, etc.
  • Accurately maintain and organize animal medical files and assist with computer data entry
  • Perform routine tasks such as feeding and cleaning/disinfecting animal cages and supplies
  • Assist with med room inventory and filling medications
  • Assist with scheduling and transportation for spay/neuter, veterinary, and grooming appointments
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Desire to learn about companion animal health, veterinary medicine, and proper animal handling skills
  • Interest in animal sheltering and animal welfare
  • Experience in a veterinary hospital or animal welfare organization, and/or coursework in a related field of study
  • Excellent time management skills with the ability to multi-task
  • Ability to take direction, follow protocols, and communicate (written & verbal) effectively
  • Upbeat, friendly, and outgoing personality with a commitment to superior animal care
  • Ability to work well under pressure and in intense and emotional situations on a daily basis
  • Willingness to: work as a team member, pitch in as needed, and have fun
  • Ability to commit to 10 hours/week minimum, and be on-time and reliable
medical assistant applicants should EMAIL heather klaff, MEDICAL CARE MANAGER, at heatherk@HSCCVT.org